Customer satisfaction is our goal, and we hope that you are happy with any purchase. If you do need to return an item the following is our return policy.
Any eligible purchase of unopened beer, spirits, and wine can be returned in-store with a receipt within 15 days. We will refund the original price onto the credit card used for the purchase, or issue a gift card in the amount of the refund for in-store credit.
Any online purchase can be returned in-store with the above conditions. If the return brought back to Bitter Pops by the delivery driver, the delivery fee ($7) is not refundable. The buyer is responsible for delivery charges on refunded items. The request for the return must be made within 10 days of the delivery and the items must be returned within 15 days. Requests for online returns must be made to info@bitterpops.com, and the return invoice must be included. We will issue a refund on the original credit card used for purchase. For deliveries that are refused or returned as undeliverable, we will issue a refund minus a 15% restocking fee and any applicable delivery costs.
